DELIVERY & RETURNS
Covid-19 update
Please note, due to the evolving Covid-19 situation, international delivery charges are currently subject to change and some destinations may be temporarily unavailable. The latest information will be shown at checkout.
- Standard Tracked Delivery, from 3€
FREE standard delivery to Republic of Ireland
FREE when you spend 30€, automatically applied at checkout
3-9 working days
Costs and timescales vary by country
Customers are responsible for paying any applicable import duties and taxes. All orders are shipped from the UK and are subject to checking by customs that may affect the shipping time.
Please see below for delivery costs and timescales for each country we deliver to.
Track Your Order
To track your order you will need your tracking number which is located on your dispatch confirmation email.
If your tracking number begins with ‘1550’ track your parcel here.
If your tracking number begins with ‘E’ track your parcel here.
Additional Information
During busy periods deliveries may take longer. If you have not received your order within 15 working days please contact our Customer Care team.
Countries we Deliver to
We currently offer Standard Tracked Delivery to the following international destinations:
- Express Tracked Delivery , from 6€
2-6 working days
Costs and timescales vary by country
Customers are responsible for paying any applicable import duties and taxes. All orders are shipped from the UK and are subject to checking by customs that may affect the shipping time.
Please see below for delivery costs and timescales for each country we deliver to.
Track Your Order
To track your order you will need your tracking number which is located on your dispatch confirmation email.
If your tracking number begins with ‘1550’ track your parcel here.
If your tracking number begins with ‘E’ track your parcel here.
If you have lost your tracking number, simply log in to your account, select the order and click on the tracking number link.
Additional Information
During busy periods deliveries may take longer. If you have not received your order within 15 working days please contact our Customer Care team.
Countries we Deliver to
We currently offer Standard Tracked Delivery to the following international destinations:
- FAQs
How much will custom charges be?
Charges may vary based on the contents of the order. Customers are advised to contact their local customs office for further information on current import regulations.
Is there a delivery promotion?
We may run delivery promotions from time to time. Please see above or Promotions Terms and Conditions to check whether we are running any at this time.
Who will deliver my order?
Your order may be shipped by either the United States Postal Service (USPS) or by a US courier. Depending on your area, most orders will be shipped by USPS so the parcel will be received with your regular mail. If you are not home when the delivery is made, a notice card will be left by the postal service to advise on how and where your order can be collected.
Larger orders will be shipped by courier who will attempt to deliver the goods three times or leave with a neighbour. They will also leave a notice card after each shipping attempt to advise you what you can do to arrange receipt of the goods. A signature is required for larger deliveries but not for the smaller USPS deliveries.
What counts as a working day?
Saturday, Sunday and UK Bank Holidays are not classed as working days. Customers are advised to check the estimated delivery day displayed at the checkout.
Can I change my shipping address?
No changes can be made to the shipping address after the order has been placed.
Can I get my order delivered to an APO address?
Unfortunately at this time we are unable to ship to APO addresses.
More Questions?
If you have any other questions regarding delivery please see Help & Support pages.
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