This site ships to Europe

Delivery & Returns

Fallen in love with something at DP? Whether you want it fast, free or flown further afield, get your fashion fix delivered the way that suits you best.

  • Standard Tracked Delivery, from 4€

    FREE when you spend 75€, automatically applied at checkout
    Within 9 working days
    Costs and timescales vary by country

    Customers are responsible for paying any applicable import duties and taxes. All orders are shipped from the UK and are subject to checking by customs that may affect the shipping time.

     

    Please see below for delivery costs and timescales for each country we deliver to.

     

    Track Your Order

    To track your order you will need your tracking number which is located on your dispatch confirmation email.

    If your tracking number begins with ‘1550’ track your parcel here.

    If your tracking number begins with ‘E’ track your parcel here.

     

    Additional Information

    During busy periods deliveries may take longer. If you have not received your order within 15 working days please contact our Customer Care team.

     

    Countries we Deliver to

    We currently offer Standard Tracked Delivery to the following international destinations:

    •  
    • Austria

      Standard Delivery
      Delivery time (up to):  4 days 
      Cost:  5.00 €
    • Belgium

      Standard Delivery
      Delivery time (up to):  3 days 
      Cost:  5.00 €
    • Estonia

      Standard Delivery
      Delivery time (up to):  6 days 
      Cost:  6.00 €
    • Finland

      Standard Delivery
      Delivery time (up to):  6 days 
      Cost:  6.00 €
    • France

      Standard Delivery
      Delivery time (up to):  4-6 days 
      Cost:  5.00 €
    • Germany

      Standard Delivery
      Delivery time (up to):  4-5 days 
      Cost:  5.00 €
    • Greece

      Standard Delivery
      Delivery time (up to):  7 days 
      Cost:  6.00 €
    • Holy See

      Standard Delivery
      Delivery time (up to):  8 days 
      Cost:  5.00 €
    • Ireland

      Standard Delivery
      Delivery time (up to): 3 days 
      Cost:  4.00 €
    • Italy

      Standard Delivery
      Delivery time (up to):  5-7 days 
      Cost:  5.00 €
    • Liechtenstein

      Standard Delivery
      Delivery time (up to):  5 days 
      Cost:  5.00 €
    • Luxembourg

      Standard Delivery
      Delivery time (up to):  3 days 
      Cost:  5.00 €
    • Monaco

      Standard Delivery
      Delivery time (up to):  5-7 days 
      Cost:  5.00 €
    • Montenegro

      Standard Delivery
      Delivery time (up to):  8-10 days 
      Cost:  5.00 €
    • Netherlands

      Standard Delivery
      Delivery time (up to):  3 days 
      Cost:  5.00 €
    • Portugal

      Standard Delivery
      Delivery time (up to):  5-6 days 
      Cost:  6.00 €
    • San Marino

      Standard Delivery
      Delivery time (up to):  6-8 days 
      Cost:  5.00 €
    • Slovakia

      Standard Delivery
      Delivery time (up to):  5 days 
      Cost:  6.00 €
    • Spain

      Standard Delivery
      Delivery time (up to):  5-6 days 
      Cost:  5.00 €
    • Switzerland

      Standard Delivery
      Delivery time (up to):  5 days 
      Cost:  5.00 €
  • Express Tracked Delivery, from 6€

    Within 6 working days
    Costs and timescales vary by country

    Customers are responsible for paying any applicable import duties and taxes. All orders are shipped from the UK and are subject to checking by customs that may affect the shipping time.

     

    Please see below for delivery costs and timescales for each country we deliver to.

     

    Track Your Order

    To track your order you will need your tracking number which is located on your dispatch confirmation email.

    If your tracking number begins with ‘1550’ track your parcel here.

    If your tracking number begins with ‘E’ track your parcel here.

      

    Additional Information

    During busy periods deliveries may take longer. If you have not received your order within 15 working days please contact our Customer Care team.

     

    Countries we Deliver to

    We currently offer Standard Tracked Delivery to the following international destinations:

    •  
    • Austria

      Express Delivery
      Delivery time (up to):  3 days 
      Cost:  10.00 €
    • Belgium

      Express Delivery
      Delivery time (up to):  2 days 
      Cost:  10.00 €
    • Estonia

      Express Delivery
      Delivery time (up to):  5 days 
      Cost:  10.00 €
    • Finland

      Express Delivery
      Delivery time (up to):  5 days 
      Cost:  10.00 €
    • France

      Express Delivery
      Delivery time (up to):  2 days 
      Cost:  10.00 €
    • Germany

      Express Delivery
      Delivery time (up to):  2 days 
      Cost:  10.00 €
    • Greece

      Express Delivery
      Delivery time (up to):  6 days 
      Cost:  10.00 €
    • Holy See

      Express Delivery
      Delivery time (up to):  4 days 
      Cost:  10.00 €
    • Ireland

      Express Delivery
      Delivery time (up to):  2 days 
      Cost:  5.00 €
    • Italy

      Express Delivery
      Delivery time (up to):  4 days 
      Cost:  10.00 €
    • Liechtenstein

      Express Delivery
      Delivery time (up to):  3 days 
      Cost:  10.00 €
    • Luxembourg

      Express Delivery
      Delivery time (up to):  2 days 
      Cost:  10.00 €
    • Monaco

      Express Delivery
      Delivery time (up to):  2 days 
      Cost:  10.00 €
    • Montenegro

      Express Delivery
      Delivery time (up to):  6 days 
      Cost:  10.00 €
    • Netherlands

      Express Delivery
      Delivery time (up to):  2 days 
      Cost:  10.00 €
    • Portugal

      Express Delivery
      Delivery time (up to):  5 days 
      Cost:  10.00 €
    • San Marino

      Express Delivery
      Delivery time (up to):  3 days 
      Cost:  10.00 €
    • Slovakia

      Express Delivery
      Delivery time (up to):  4 days 
      Cost:  10.00 €
    • Spain

      Express Delivery
      Delivery time (up to):  4 days 
      Cost:  10.00 €
    • Switzerland

      Express Delivery
      Delivery time (up to):  3 days 
      Cost:  10.00 €
  • FAQs

    How much will custom charges be?

    Charges may vary based on the contents of the order. Customers are advised to contact their local customs office for further information on current import regulations.

     

    Is there a delivery promotion?

    We may run delivery promotions from time to time. Please see above or Promotions Terms and Conditions to check whether we are running any at this time.

     

    Who will deliver my order?

    Your order may be shipped by either the United States Postal Service (USPS) or by a US courier. Depending on your area, most orders will be shipped by USPS so the parcel will be received with your regular mail. If you are not home when the delivery is made, a notice card will be left by the postal service to advise on how and where your order can be collected.

    Larger orders will be shipped by courier who will attempt to deliver the goods three times or leave with a neighbour. They will also leave a notice card after each shipping attempt to advise you what you can do to arrange receipt of the goods. A signature is required for larger deliveries but not for the smaller USPS deliveries.

     

    What counts as a working day?

    Saturday, Sunday and UK Bank Holidays are not classed as working days. Customers are advised to check the estimated delivery day displayed at the checkout.

     

    Can I change my shipping address?

    No changes can be made to the shipping address after the order has been placed.

     

    Can I get my order delivered to an APO address?

    Unfortunately at this time we are unable to ship to APO addresses.

     

    More Questions?

    If you have any other questions regarding delivery please see Help & Support pages.

Whether you're just across the channel or far, far away, distance won't stop us getting all your DP treats delivered.

  • International Tracked Standard Delivery, from 5€

    6 - 13 days
    Costs and timescales vary by country

    Please see below for delivery details and information for each country we deliver to.

     

    Track Your Order

    To track your order you will need your tracking number which is located on your dispatch confirmation email.

    If your tracking number begins with ‘1550’ track your parcel here.

    If your tracking number begins with ‘E’ track your parcel here.

     

    If you have not received your parcel after 2 weeks please contact our Customer Care team.

     

    Our International Sites

    All orders to USA, Malaysia, Singapore and Thailand, will be processed through the relevant site – we no longer offer delivery to these countries from our Euro site. Please select your shipping destination from the country selector at the top of the page.

     

    Countries we deliver to

    We currently offer Standard Delivery to the following international destinations:

    •  
    • Albania

      Standard Delivery
      Delivery time (up to):  7-9 days
      Cost:  £6.00
    • Anguilla

      Standard Delivery
      Delivery time (up to):  6-8 days
      Cost:  £10.50

    • Argentina

      Standard Delivery
      Delivery time (up to):  6-9 days
      Cost:  £10.50

    • Armenia

      Standard Delivery
      Delivery time (up to):  7-10 days
      Cost:  £10.50
    • Australia

      Standard Delivery
      Delivery time (up to):  6-9 days
      Cost:  £10.50
    • Azerbaijan

      Standard Delivery
      Delivery time (up to):  7-10 days
      Cost:  £10.50

    • Bahamas

      Standard Delivery
      Delivery time (up to):  6-9 days
      Cost:  £10.50

    • Bangladesh

      Standard Delivery
      Delivery time (up to):  6-9 days
      Cost:  £10.50

    • Barbados

      Standard Delivery
      Delivery time (up to):  6-8 days
      Cost:  £10.50

    • Bermuda

      Standard Delivery
      Delivery time (up to):  6- 8 days
      Cost:  £10.50

    • Bolivia, Plurinational State of

      Standard Delivery
      Delivery time (up to):  6-10 days
      Cost:  £10.50

    • Bosnia and Herzegovina

      Standard Delivery
      Delivery time (up to):  5-7 days
      Cost:  £6

    • Brazil

      Standard Delivery
      Delivery time (up to):  6-9 days
      Cost:  £10.50

    • Brunei Darussalam

      Standard Delivery
      Delivery time (up to):  8-11 days
      Cost:  £10.50

    • Bulgaria

      Standard Delivery
      Delivery time (up to):  5-8 days
      Cost:  £6

    • Cambodia

      Standard Delivery
      Delivery time (up to):  8-10 days
      Cost:  £10.50

    • Canada

      Standard Delivery
      Delivery time (up to):  5-8 days
      Cost:  £7.50

    • Cayman Islands

      Standard Delivery
      Delivery time (up to):  6-8 days
      Cost:  £10.50

    • Central African Republic

      Standard Delivery
      Delivery time (up to):  10-12 days
      Cost:  £10.50

    • Chile

      Standard Delivery
      Delivery time (up to):  6-9 days
      Cost:  £10.50

    • China

      Standard Delivery
      Delivery time (up to):  8-10 days
      Cost:  £10.50

    • Colombia

      Standard Delivery
      Delivery time (up to):  6-9 days
      Cost:  £10.50

    • Cook Islands

      Standard Delivery
      Delivery time (up to):  11-13 days
      Cost:  £10.50

    • Croatia

      Standard Delivery
      Delivery time (up to):  5-7 days
      Cost:  £6

    • Czech Republic

      Standard Delivery
      Delivery time (up to):  5 days
      Cost:  £6

    • Denmark

      Standard Delivery
      Delivery time (up to):  4 days
      Cost:  £5

    • Djibouti

      Standard Delivery
      Delivery time (up to):  8-11 days
      Cost:  £10.50

    • Eritrea

      Standard Delivery
      Delivery time (up to):  8-11 days
      Cost:  £10.50

    • Falkland Islands (Malvinas)

      Standard Delivery
      Delivery time (up to):  9-12 days
      Cost:  £10.50

    • Faroe Islands

      Standard Delivery
      Delivery time (up to): 11-13 days
      Cost:  £6

    • French Guiana

      Standard Delivery
      Delivery time (up to):  9-11 days
      Cost:  £10.50
       
    • French Southern Territories

      Standard Delivery
      Delivery time (up to):  6-8 days
      Cost:  £10.50
    • Gambia

      Standard Delivery
      Delivery time (up to):  10-12 days
      Cost:  £10.50

    • Greenland

      Standard Delivery
      Delivery time (up to):  6-8 days
      Cost:  £10.50
    • Guadeloupe

      Standard Delivery
      Delivery time (up to):  6-8 days
      Cost:  £10.50
    • Guyana

      Standard Delivery
      Delivery time (up to):  8-11 days
      Cost:  £10.50

    • Hong Kong S.A.R. of China

      Standard Delivery
      Delivery time (up to):  6-8 days
      Cost:  £10.50

    • Hungary

      Standard Delivery
      Delivery time (up to):  5 days
      Cost:  £6

    • India

      Standard Delivery
      Delivery time (up to):  5-8 days
      Cost:  £10.50

    • Jamaica

      Standard Delivery
      Delivery time (up to):  6-8 days
      Cost:  £10.50

    • Japan

      Standard Delivery
      Delivery time (up to):  6-8 days
      Cost:  £10.50

    • Kazakhstan

      Standard Delivery
      Delivery time (up to):  7-10 days
      Cost:  £10.50

    • Kenya

      Standard Delivery
      Delivery time (up to):  6-8 days
      Cost:  £10.50

    • Kiribati

      Standard Delivery
      Delivery time (up to):  8 days
      Cost:  £10.50
    • Korea, South

      Standard Delivery
      Delivery time (up to):  6-8 days
      Cost:  £10.50

    • Kyrgyzstan

      Standard Delivery
      Delivery time (up to):  8-11 days
      Cost:  £10.50

    • Latvia

      Standard Delivery
      Delivery time (up to):  6 days
      Cost:  £6

    • Libya

      Standard Delivery
      Delivery time (up to):  8 days
      Cost:  £10.50

    • Lithuania

      Standard Delivery
      Delivery time (up to):  6 days
      Cost:  £6

    • Macao

      Standard Delivery
      Delivery time (up to):  7-9 days
      Cost:  £10.50
       
    • Madagascar

      Standard Delivery
      Delivery time (up to):  10-12 days
      Cost:  £10.50
       
    • Maldives

      Standard Delivery
      Delivery time (up to):  7-10 days
      Cost:  £10.50

    • Marshall Islands

      Standard Delivery
      Delivery time (up to):  8 days
      Cost:  £10.50
    • Mexico

      Standard Delivery
      Delivery time (up to):  6-9 days
      Cost:  £10.50

    • Moldova, Republic of

      Standard Delivery
      Delivery time (up to):  7-10 days
      Cost:  £6

    • Morocco

      Standard Delivery
      Delivery time (up to):  6-8 days
      Cost:  £10.50
    • Nepal

      Standard Delivery
      Delivery time (up to):  8-10 days
      Cost:  £10.50

    • New Caledonia

      Standard Delivery
      Delivery time (up to):  11-13 days
      Cost:  £10.50
    • New Zealand

      Standard Delivery
      Delivery time (up to):  7-9 days
      Cost:  £10.50
    • Niger

      Standard Delivery
      Delivery time (up to):  10-12 days
      Cost:  £10.50

    • Norway

      Standard Delivery
      Delivery time (up to):  5-8 days
      Cost:  £6

    • Oman

      Standard Delivery
      Delivery time (up to):  5-7 days
      Cost:  £10.50

    • Pakistan

      Standard Delivery
      Delivery time (up to):  6-9 days
      Cost:  £10.50

    • Palau

      Standard Delivery
      Delivery time (up to):  8 days
      Cost:  £10.50
    • Panama

      Standard Delivery
      Delivery time (up to):  6-9 days
      Cost:  £10.50

    • Philippines

      Standard Delivery
      Delivery time (up to):  6-8 days
      Cost:  £10.50
       
    • Poland

      Standard Delivery
      Delivery time (up to):  5 days
      Cost:  £6

    • Puerto Rico

      Standard Delivery
      Delivery time (up to):  9-12 days
      Cost:  £10.50
    • Romania

      Standard Delivery
      Delivery time (up to):  7 days
      Cost:  £6

    • Samoa

      Standard Delivery
      Delivery time (up to):  9-12 days
      Cost:  £10.50
    • Sao Tome and Principe

      Standard Delivery
      Delivery time (up to):  8 days
      Cost:  £10.50
    • Serbia

      Standard Delivery
      Delivery time (up to):  5-7 days
      Cost:  £6
       
    • Seychelles

      Standard Delivery
      Delivery time (up to):  11-13 days
      Cost:  £10.50

    • Solomon Islands

      Standard Delivery
      Delivery time (up to):  5-7 days
      Cost:  £10.50
    • South Africa

      Standard Delivery
      Delivery time (up to):  6-8 days
      Cost:  £10.50

    • South Georgia and the South Sandwich Islands

      Standard Delivery
      Delivery time (up to):  11 days
      Cost:  £10.50

    • Sri Lanka

      Standard Delivery
      Delivery time (up to):  6-9 days
      Cost:  £10.50

    • St Kitts & Nevis

      Standard Delivery
      Delivery time (up to):  6-9 days
      Cost:  £10.50
       
    • St Lucia

      Standard Delivery
      Delivery time (up to):  6-8 days
      Cost:  £10.50

    • St Pierre & Miquelon

      Standard Delivery
      Delivery time (up to):  8 days
      Cost:  £10.50
    • St Vincent & the Grenadines

      Standard Delivery
      Delivery time (up to):  6-8 days
      Cost:  £10.50

    • Suriname

      Standard Delivery
      Delivery time (up to):  9-11 days
      Cost:  £10.50

    • Svalbard and Jan Mayen

      Standard Delivery
      Delivery time (up to):  8 days
      Cost:  £10.50
    • Sweden

      Standard Delivery
      Delivery time (up to):  6 days
      Cost:  £6

    • Taiwan, Province of China

      Standard Delivery
      Delivery time (up to):  6-8 days
      Cost:  £10.50

    • Togo

      Standard Delivery
      Delivery time (up to):  10-12 days
      Cost:  £10.50

    • Tunisia

      Standard Delivery
      Delivery time (up to):  5-8 days
      Cost:  £10.50

    • Turkey

      Standard Delivery
      Delivery time (up to):  5-7 days
      Cost:  £10.50

    • Turkmenistan

      Standard Delivery
      Delivery time (up to):  8-11 days
      Cost:  £10.50

    • Tuvalu

      Standard Delivery
      Delivery time (up to):  8 days
      Cost:  £10.50
    • United Kingdom

      Standard Delivery
      Delivery time (up to):  4 days
      Cost:  £3.95

    • Uruguay

      Standard Delivery
      Delivery time (up to):  6-9 days
      Cost:  £5

    • Vanuatu

      Standard Delivery
      Delivery time (up to):  10-12 days
      Cost:  £10.50


      Tracked and Faster
      Delivery time (up to):  8 days
      Cost:  £40
    • Vietnam

      Standard Delivery
      Delivery time (up to):  6-9 days
      Cost:  £10.50

    • Virgin Islands, British

      Standard Delivery
      Delivery time (up to):  10-12 days
      Cost:  £10.50

     

     

  • International Tracked Express Delivery, from 10€

    3-9 working days
    Costs and timescales vary by country

    Please see below for delivery details and information for each country we deliver to.

     

    Track Your Order

    To track your order you will need your tracking number which is located on your dispatch confirmation email.

    If your tracking number begins with ‘1550’ track your parcel here.

    If your tracking number begins with ‘E’ track your parcel here.

     

    If you have not received your parcel after 2 weeks please contact our Customer Care team.

     

    Our International Sites
    All orders to USA, France, Germany, Ireland and parts of Europe, Malaysia, Singapore and Thailand, will be processed through the relevant site – we no longer offer delivery to these countries from our UK site.  Please select your shipping destination from the country selector at the top of the page.

     

    Countries we deliver to

    We currently offer Tracked & Faster Delivery to the following international destinations:

     

    •  
    • Albania

      Tracked and Faster
      Delivery time (up to):  5 days
      Cost:  £25.00
    • Anguilla

      Tracked and Faster
      Delivery time (up to):  4 days
      Cost:  £30
    • Argentina

      Tracked and Faster
      Delivery time (up to):  4 days
      Cost:  £25
    • Armenia

      Tracked and Faster
      Delivery time (up to):  6 days
      Cost:  £10
    • Australia

      Tracked and Faster
      Delivery time (up to):  4 days
      Cost:  £20 
    • Azerbaijan

      Tracked and Faster
      Delivery time (up to):  7 days
      Cost:  £22
    • Bahamas

      Tracked and Faster
      Delivery time (up to):  3 days
      Cost:  £40
    • Bangladesh

      Tracked and Faster
      Delivery time (up to):  5 days
      Cost:  £20
    • Barbados

      Tracked and Faster
      Delivery time (up to):  4 days
      Cost:  £30
    • Bermuda

      Tracked and Faster
      Delivery time (up to):  4 days
      Cost:  £30
    • Bolivia, Plurinational State of

      Tracked and Faster
      Delivery time (up to):  6 days
      Cost:  £25
    • Bosnia and Herzegovina

      Tracked and Faster
      Delivery time (up to):  5 days
      Cost:  £22
    • Brazil

      Tracked and Faster
      Delivery time (up to):  5 days
      Cost:  £20
    • Brunei Darussalam

      Tracked and Faster
      Delivery time (up to):  4 days
      Cost:  £18
    • Bulgaria

      Tracked and Faster
      Delivery time (up to):  6 days
      Cost:  £25
    • Cambodia

      Tracked and Faster
      Delivery time (up to):  6 days
      Cost:  £25
    • Canada

      Tracked and Faster
      Delivery time (up to):  3 days
      Cost:  £20
    • Cayman Islands

      Tracked and Faster
      Delivery time (up to):  4 days
      Cost:  £30
    • Central African Republic

      Tracked and Faster
      Delivery time (up to):  8 days
      Cost:  £30
    • Chile

      Tracked and Faster
      Delivery time (up to):  4 days
      Cost:  £25
    • China

      Tracked and Faster
      Delivery time (up to):  5 days
      Cost:  £20
    • Colombia

      Tracked and Faster
      Delivery time (up to):  4 days
      Cost:  £25
    • Cook Islands

      Tracked and Faster
      Delivery time (up to):  9 days
      Cost:  £35
    • Croatia

      Tracked and Faster
      Delivery time (up to):  5 days
      Cost:  £22
    • Czech Republic

      Tracked and Faster
      Delivery time (up to):  4 days
      Cost:  £10
    • Denmark

      Tracked and Faster
      Delivery time (up to):  3 days
      Cost:  £12
    • Djibouti

      Tracked and Faster
      Delivery time (up to):  6 days
      Cost:  £30
    • Eritrea

      Tracked and Faster
      Delivery time (up to):  7 days
      Cost:  £30
    • Falkland Islands (Malvinas)

      Tracked and Faster
      Delivery time (up to):  Not available 
    • Faroe Islands

      Tracked and Faster
      Delivery time (up to):  Not available 
    • French Guiana

      Tracked and Faster
      Delivery time (up to):  6 days
      Cost:  £40
       
    • French Southern Territories

      Tracked and Faster
      Delivery time (up to):  Not available
    • Gambia

      Tracked and Faster
      Delivery time (up to):  7 days
      Cost:  £30
    • Greenland

      Tracked and Faster
      Delivery time (up to):  3 days
      Cost:  £20
      Not available
    • Guadeloupe

      Tracked and Faster
      Delivery time (up to):  4 days
      Cost:  £30
       
    • Guyana

      Tracked and Faster
      Delivery time (up to):  5 days
      Cost:  £40
    • Hong Kong S.A.R. of China

      Tracked and Faster
      Delivery time (up to):  3 days
      Cost:  £20
    • Hungary

      Tracked and Faster
      Delivery time (up to):  5 days
      Cost:  £14
    • India

      Tracked and Faster
      Delivery time (up to):  4 days
      Cost:  £20
    • Jamaica

      Tracked and Faster
      Delivery time (up to):  4 days
      Cost:  £25
    • Japan

      Tracked and Faster
      Delivery time (up to):  3 days
      Cost:  £20
    • Kazakhstan

      Tracked and Faster
      Delivery time (up to):  6 days
      Cost:  £22
    • Kenya

      Tracked and Faster
      Delivery time (up to):  3 days
      Cost:  £20
    • Kiribati

      Tracked and Faster
      Delivery time (up to):  Not available
    • Korea, South

      Tracked and Faster
      Delivery time (up to):  4 days
      Cost:  £20
    • Kyrgyzstan

      Tracked and Faster
      Delivery time (up to):  6 days
      Cost:  £22
    • Latvia

      Tracked and Faster
      Delivery time (up to):  6 days
      Cost:  £16
    • Libya

      Tracked and Faster
      Delivery time (up to):  6 days
      Cost:  £22
    • Lithuania

      Tracked and Faster
      Delivery time (up to):  6 days
      Cost:  £16
    • Macao

      Tracked and Faster
      Delivery time (up to):  4 days
      Cost:  £22
       
    • Madagascar

      Tracked and Faster
      Delivery time (up to):  6 days
      Cost:  £30
    • Maldives

      Tracked and Faster
      Delivery time (up to):  6 days
      Cost:  £35
    • Marshall Islands

      Tracked and Faster
      Delivery time (up to):  5 days
      Cost:  £14
      Not available
    • Mexico

      Tracked and Faster
      Delivery time (up to):  5 days
      Cost:  £20
    • Moldova, Republic of

      Tracked and Faster
      Delivery time (up to):  5 days
      Cost:  £35
    • Morocco

      Tracked and Faster
      Delivery time (up to):  3 days
      Cost:  £25
       
    • Nepal

      Tracked and Faster
      Delivery time (up to):  6 days
      Cost:  £22
    • New Caledonia

      Tracked and Faster
      Delivery time (up to):  Not available
    • New Zealand

      Tracked and Faster
      Delivery time (up to):  4 days
      Cost:  £20
       
    • Niger

      Tracked and Faster
      Delivery time (up to):  8 days
      Cost:  £30
    • Norway

      Tracked and Faster
      Delivery time (up to):  6  days
      Cost:  £30
    • Oman

      Tracked and Faster
      Delivery time (up to):  3 days
      Cost:  £20
    • Pakistan

      Tracked and Faster
      Delivery time (up to):  5 days
      Cost:  £20
    • Palau

      Tracked and Faster
      Delivery time (up to):  5 days
      Cost:  £18
      Not available
    • Panama

      Tracked and Faster
      Delivery time (up to):  4 days
      Cost:  £25
    • Philippines

      Tracked and Faster
      Delivery time (up to):  5 days
      Cost:  £20
    • Poland

      Tracked and Faster
      Delivery time (up to):  5 days
      Cost:  £12
    • Puerto Rico

      Tracked and Faster
      Delivery time (up to):  5 days
      Cost:  £25
    • Romania

      Tracked and Faster
      Delivery time (up to):  6 days
      Cost:  £20
    • Samoa

      Tracked and Faster
      Delivery time (up to):  Not available
    • Sao Tome and Principe

      Tracked and Faster
      Delivery time (up to):  Not available
    • Serbia

      Tracked and Faster
      Delivery time (up to):  7 days
      Cost:  £22
       
    • Seychelles

      Tracked and Faster
      Delivery time (up to):  9 days
      Cost:  £35
    • Solomon Islands

      Tracked and Faster
      Delivery time (up to):  Not available
    • South Africa

      Tracked and Faster
      Delivery time (up to):  4 days
      Cost:  £18
    • South Georgia and the South Sandwich Islands

      Tracked and Faster
      Delivery time (up to):  6 days
      Cost:  £25
    • Sri Lanka

      Tracked and Faster
      Delivery time (up to):  4  days
      Cost:  £18
    • St Kitts & Nevis

      Tracked and Faster
      Delivery time (up to):  4 days
      Cost:  £30
    • St Lucia

      Tracked and Faster
      Delivery time (up to):  4 days
      Cost:  £30
    • St Pierre & Miquelon

      Tracked and Faster
      Delivery time (up to):  5 days
      Cost:  £14
      Not available
    • St Vincent & the Grenadines

      Tracked and Faster
      Delivery time (up to):  4 days
      Cost:  £30
    • Suriname

      Tracked and Faster
      Delivery time (up to):  6 days
      Cost:  £40
    • Svalbard and Jan Mayen

      Tracked and Faster
      Delivery time (up to):  Not available
    • Sweden

      Tracked and Faster
      Delivery time (up to):  5 days
      Cost:  £14
    • Taiwan, Province of China

      Tracked and Faster
      Delivery time (up to):  3 days
      Cost:  £20
    • Togo

      Tracked and Faster
      Delivery time (up to):  8 days
      Cost:  £30
    • Tunisia

      Tracked and Faster
      Delivery time (up to):  4 days
      Cost:  £30
    • Turkey

      Tracked and Faster
      Delivery time (up to):  3 days
      Cost:  £20
    • Turkmenistan

      Tracked and Faster
      Delivery time (up to):  7 days
      Cost:  £30
    • Tuvalu

      Tracked and Faster
      Delivery time (up to):  Not available
    • United Kingdom

      Express Delivery
      Delivery time (up to):  1 day
      Cost:  £5.95-£7.50
    • Uruguay

      Tracked and Faster
      Delivery time (up to):  4 days
      Cost:  £14
    • Vanuatu

      Tracked and Faster
      Delivery time (up to):  8 days
      Cost:  £40
    • Vietnam

      Tracked and Faster
      Delivery time (up to):  4 days
      Cost:  £35
    • Virgin Islands, British

      Tracked and Faster
      Delivery time (up to):  9 days
      Cost:  £30
  • FAQs

    I have a problem with my order/tracking?

    If you have a problem with your order or have trouble tracking your delivery please contact our Customer Care team via email. Please quote your order reference number, your full name, billing address and contact telephone number. One of our Customer Care team will provide an initial reply to you within 48 hours.

    Alternatively you can call our Customer Care team on the numbers shown below. The team is available from 9am to 11pm GMT on weekdays, and from 9am to 6pm GMT on weekends and most UK bank holidays.

    USA customers: 1866 296 6672 (toll free)
    Australian customers: +44 844 984 0261 (calls charged at local rate)
    New Zealand customers: +44 844 984 0261 (calls charged at local rate)
    Republic of Ireland customers: +44 870 606 9666 (calls charged at national rate)
    European customers (Austria, Belgium, Denmark, Finland, France, Germany, Greece, Italy, Netherlands, Norway, Spain, Sweden and Switzerland only): +44 844 984 0261 (call charges vary)

     

    Do you have International sites?

    Yes. All orders to USA, France, Germany, Ireland, parts of Europe, Malaysia, Singapore and Thailand will be processed through the relevant site – we no longer offer delivery to these countries from our UK site.

     

    Can I use my existing account on the International sites?

    Yes. Although it will be as if you are logging in for the first5 time, account and order history will start afresh. To access old information, you’ll need to log in to the UK site to see it.

     

    Do I have to pay import duties and taxes?

    All orders are still shipped from the UK and customers will be responsible for paying any applicable import duties and taxes. Charges are based on the contents of the order. Customers are advised to contact their local customs office for current import regulations.

     

    Can I cancel my contract?

    If you are an EU customer in the European Union you have the right to cancel your contract within 14 calendar days from the day after the date you received your order. This right does not apply to items that have been sealed for hygiene reasons (swimwear, pierced jewellery) if the seal has been broken. You will be responsible for the cost of returning a cancelled order to us.

    Complete the cancellation form enclosed with your order (or complete online in your account page) and include it with the items when you return them. Alternatively, write to us via email or include a letter with your items stating you wish to cancel your contract and include your full name, address and order number.

    Please refer to Terms & Conditions for more information.

     

    Can I nominate a day for my delivery outside of the UK?

    Unfortunately, Nominated Day Delivery is not available at this time for international destinations.  

     

    More Questions?

    If you have any other questions regarding delivery please see our Help & Support pageshere

Unhappy with your item? Don't worry. We've made returning items simple and easy so you can spend more time browsing to find something you love.

  • Returning Your Item by Post

    Orders within 14 days of receipt

    Purchases can only be returned by post, at your own cost.

     

    Unfortunately our stores outside of the UK and Republic of Ireland currently do not offer refunds or exchanges on any items purchased online.

     

    If you would like to return your item/s, please visit our returns portal here.

    Refunds

    Please allow 28 days from the day the parcel is posted for your refund to be processed. We will email you once your parcel has been received and your refund has been processed.

  • FAQs

    How long will my refund take?

     

    Refunds for posted returns will be processed once your goods are received into our warehouse. Please note it may take 2-3 working days for refunds to show in your account. Each item returned is refunded separately and will show on your statement as a refund / credit from dorothyperkins.com.

     

    What happens if the card I paid with has expired?

     

    Please contact our Customer Care team with your order number, postcode and new card details. For security reasons, we cannot accept this information via email.

     

    I have lost my Proof of Postage, can I still get a refund?

     

    Without Proof of Postage we cannot refund any money if we do not receive the returned items. 

     

    Can I get a refund to a Gift Card?

     

    Yes. If you make a payment with a Gift Card and another method of payment the Gift Card will be credited first and any remaining balance credited to the other method of payment. If you no longer have the Gift Card that was used to place the order, please contact Customer Care.

     

    Can I return underwear, swimwear and jewellery?

     

    In the interests of hygiene we do not offer refunds on underwear or swimwear if the hygiene seal has been removed, or pierced jewellery if they have been used or the hygiene seal is broken, unless they are of unsatisfactory quality or unfit for purpose. Items must be returned with tags intact and the despatch note enclosed.

     

    Further information

     

    Your statutory rights are not affected by our returns policy.

     

    More Questions?

    If you have any other questions regarding delivery please see our Help & Support pages here